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About The Telemanagement Group

OVERVIEW  |  HISTORY  |  PROCESS  |  TECHNOLOGY  |  STANDARDS  |  AWARDS

Call Center Outsourcing

The Telemanagement Group understands the importance of call center outsourcing as it relates to program execution, agent training, database development, personalized communication, quality assurance, vendor management and customized reporting. We integrate electronic call center applications to make the process of contacting, purchasing, inquiring and solving customers' issues easier and more efficient than ever before.

The Telemanagement Group continuously focuses on process improvement so we can achieve higher levels of quality control that impacts the level of satisfaction we are able to produce with your customers. Our quality control processes provides for employee education as well as open communications, trust among fellow employees and collaboration to achieve program success. By integrating techniques that require clear definitions, precise documentation, process repeatability and exact measurement, The Telemanagement Group is able to use process management to achieve your campaign objectives. This commitment to quality directly affects our inbound call center and outbound telemarketing solutions.

The Telemanagement Group's unique process allows us to develop affinity test cells, predictive modeling, data mining and detailed reporting systems to help ensure the success of your program. We leverage our technology, people and processes to develop targeted campaigns that produce results above your expectations. With an intense focus on quality control and quality assurance, we engineer your campaign to achieve forecasted results while delighting your customers with every contact touch point.

The Telemanagement Group integrates tools such as document maps, work flow processes, work instructions and flow charts to help us define the scope, purpose, goals, timelines, performance expectations and overall deliverables for each program we engineer.

VIEW OUR: E-Business Model | Prospecting Model | Satisfaction Model | Quality Model
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