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About The Telemanagement Group

OVERVIEW  |  HISTORY  |  PROCESS  |  TECHNOLOGY  |  STANDARDS  |  AWARDS

Inbound and Outbound Call Center Services

The Telemanagement Group assures the highest standards of customer relationship management by:

1. Establishing an easy-to-use communication channel with our customers to
keep us fully aware of their needs.

2. Developing specific scopes of work, program goals and performance targets.

3. Integrating our clients into every step of program development and execution.

4. Monitoring and improving our quality process regarding delivery, execution and
management of objectives.

5. Maintaining a document quality system that meets domestic and international
quality standards.

6. Providing an environment that encourages continuous quality improvement.

7. Instilling a positive attitude in each individual and recognizing his or her
contributions to, and responsibility for, the quality service he or she provides.

8. Creating a curriculum of educational training that focuses on continuously
improving the competency of our associates.

9. Leveraging a quality assurance system that ensures compliance to
The Telemanagement Group standards.

10. Successfully accomplishing your inbound call center and outbound
telemarketing goals and objectives.

 

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