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Call Center Outsourcing: Midwest Locations

A major issue in customer service/support nowadays is the lack of it. People call up a company's phone number, only to be transferred somewhere offshore to another country. The person on the other line generally cannot speak English off-script and there is a huge language barrier between the two people on the phone. This can leave the customer feeling irritated and annoyed because they call to receive support and are receiving nothing but frustration because of the language barrier. If you're looking for effective, local call center outsourcing, Midwest employees in our North Dakota center can answer all of your customer service calls. Our offices are located in New Jersey and North Dakota and with local employees, we make sure that there is never a language barrier between your customers and the representatives they speak with.

This reflects highly upon your company, because companies that blatantly outsource their customer service offshore receive poor ratings and fewer customers. Our North American based, inbound customer service outsourcing is the solution to all your call center problems.

Also see:

Global Call Center Outsourcing
Offshore Outsourcing Call Centers

 

Inbound Customer Service Outsourcing

We work carefully with your company to make sure that our representatives know exactly what your goals are and what you aim to do. Because our inbound customer service outsourcing is aimed to be an extension of your company, we make sure that all the information you provide us is made available to your customers. We also treat them with the respect that they would come to expect from your company. None of their concerns will be ignored and we will try to give them the best customer service experience they've ever had.

At The Telemanagement Group we strive for the best performance possible. If you wish to learn more about call center outsourcing, Midwest employees, and more about our company we encourage you to read our informative articles.
 

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