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Global Call Center: Outsourcing

Very rarely do companies have their own dedicated call center. Costs for setting up a call center can be extremely expensive and many businesses, small ones especially, cannot afford to set up a massive call center. By utilizing The Telemanagement Group, you can effectively use our global call center, outsourcing all of your customer service, technical support, and other calls. This allows you to free up other resources and funds, using them in places that can advance your business to the next level. Our call centers are designed to support both inbound and outbound calls, as well as live chat, digital recording, on-line reporting, e-commerce support, and even automated calling.

Using these skills, we also manage client services, quality assurance, technology integration, performance reporting, and many other things. This makes our outsource call center one of the best in the nation. With centers located in North Dakota and New Jersey, we employ hundreds of individuals that are ready to help your customers and adequately represent your company. If you need call center outsourcing, offshore locations generally employ people who speak English as a second language and often poorly at that. Our representatives speak fluent English with sophistication, making sure your customers are always speaking to a competent individual who understands them and can help them adequately.

Our process enables us to achieve the exact results that you want. With our 10-step milestone program, we aim to exceed your expectations and provide complete satisfaction of our service.

 

The Best Outsource Call Center

One of the biggest issues clients find with outsourcing their calls is the integration with their own company. When another company is hired to do something for the company that does the hiring, a transition between the two can often show seams and losses in data. With The Telemanagement Group, our outsource call center works carefully with your company, integrating our employs, processes, and technology with the goals that you want to achieve.

We can accomplish all of your outsourcing for a reasonable price as well. By filling out the free quote form on our website, we can give you an idea of how much it'll cost for all of your global call center outsourcing. Find out how much your business can save today by outsourcing your calls instead of taking them in-house.
 

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