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Inbound Call Center Services

The Telemanagement Group assures the highest standards of inbound call center services management by:

•Establishing an easy-to-use communication channel with our customers to keep us fully aware of their needs.
•Developing specific scopes of inbound call center services, program goals and performance targets.
•Integrating our clients into every step of program development and execution.
•Monitoring and improving our quality process regarding delivery, execution and management of objectives.
•Maintaining a document quality system that meets domestic and international quality standards.
•Providing an inbound call center services environment that encourages continuous quality improvement.
•Instilling a positive attitude in each individual and recognizing his or her contributions to, and responsibility for, the quality service he or she provides.
•Creating a curriculum of educational training that focuses on continuously improving the competency of our inbound customer service associates.
•Leveraging a quality assurance system that ensures compliance to The Telemanagement Group standards.
•Successfully accomplishing your inbound call center services and outbound telemarketing goals and objectives.

Please visit the rest of our site to learn more about our inbound call center services today!

 

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