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Our Successful Methodologies

OVERVIEW  |  VISIONARIES  |  POLICIES  |  MILESTONES  |  CRM

The Telemanagement Group's 10-step milestone process allows for seamless execution of your teleservices campaign. The fundamental processes that will be utilized have been successfully tested and proven over millions of phone calls. Your dedicated account executive will design milestones to meet your exact program requirements and specifications, as well as assist you throughout the entire process.

Because The Telemanagement Group's methodologies and milestone processes are custom designed, you have the ability to change specific aspects of your campaign throughout the entire process. We strongly believe in collaboration and team involvement in the execution of your program. We integrate our processes, people and technology with your goals to guide us through the entire process of exceeding your expectations.

The 10 milestones are as follows:

01. Discovery
02. Development of program objectives, goals, timelines, targets and overall scope
03. Selection of targeted marketing lists
04. Creation of offers, urgency statements and program benefits
05. Design of call guides, program facts, rebuttals and confirmations
06. Education of program trainers, team leaders and agents
07. Development of database, online tools and daily process requirements
08. Selection of reporting, output criteria and program evaluations
09. Agent education, competency evaluation and test calls
10. Client approvals

The ultimate purpose of The Telemanagement Group's milestone process is to ensure your complete satisfaction. The milestone process allows our team members to achieve "Excellence in Execution." With The Telemanagement Group's intense focus on quality operations and program performance, the milestones aid in making sure that each process is defined, documented, repeatable and measurable, thus allowing us to outperform traditional marketing methods.
 

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