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Our Successful Methodologies

OVERVIEW  |  VISIONARIES  |  POLICIES  |  MILESTONES  |  CRM

Inbound and Outbound Telemarketing

Quality Policy: Providing quality teleservices solutions and customer service is a company-wide objective at The Telemanagement Group. We have multiple quality assurance policies in place that are instilled in every member of our team. The Telemanagement Group's quality processes provide for employee education as well as communication of key quality initiatives to all of our associates. We simply will not be satisfied until your expectations are met or exceeded.

The Telemanagement Group defines quality from the customer's perspective. We want to delight our customers from our initial contact to the continuance of future program execution. We stress conformance to quality requirements that follow defined steps and are controlled and reviewed throughout each process. For The Telemanagement Group to achieve "Excellence in Execution," we must understand your needs and deliver upon those expectations each and every time.

With The Telemanagement Group, you are assured seamless implementation, "Excellence in Execution" and clear, concise communications. We adhere to these quality principles in order to bring you the best teleservices solutions. Our methodologies focus on proven disciplines combined with strict quality controls that allow us to constantly focus on process improvement.

The Telemanagement Group' quality assurance team utilizes a quality control system that allows our staff members to not only listen to our agents' calls, but to view exactly what our agents see on their screens. We can control both the telephone and the data aspects of the calls that we produce. The Telemanagement Group demands that all agents receive a 90 percent or higher quality assurance score on all programs. Our agents are continuously monitored and receive side-by-side development coaching to improve performance. These techniques and applications ensure that The Telemanagement Group's agents are working as a team to achieve your specific program objectives.

Privacy Policy - Our Promise To You: At The Telemanagement Group we are committed to protecting your privacy. The information we collect enables us to provide services relevant to your interests and needs. We do not collect information to give or sell to others. We assure you that we do not rent, sell or otherwise furnish your information to other companies for marketing purposes.

When we work with strategic partners, these companies will abide by The Telemanagement Group's privacy policy as it is defined.

 

 

 

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