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Using Offshore Outsourcing Call Centers

While the savings of using offshore call centers are attractive due to lower labor costs or tax savings, the downsides are tremendous as well. In some of our other articles we've mentioned how customers become irritable once they realize they're being transferred to another country, but there are other cons as well when you use offshore outsourcing call centers. Some of these downfalls are:

  • The employees are not well monitored, whereas The Telemanagement Group's agents are continuously monitored and constantly improve upon their skills
  • Once the offshore agents go off-script, they have no idea what to say, stumble, and end up annoying your customers
  • These agents are generally not able to assist customers very well without following a very precise script
  • They do not adhere to a strict methodology with a high goal

These are just a few of the many reasons why using an offshore call center can be disastrous. When using global call center outsourcing through The Telemanagement Group, you are guaranteed the highest level of service and can choose from many options. Our agents are knowledgeable, skilled, and are standing by to assist your customers.

Also see: Call Center Outsourcing Midwest

 

Global Call Center Outsourcing

Our outsourcing center can handle all of your customers' calls, from local to international. If your business deals internationally and you need customer support, we can handle them as well. Our global call center outsourcing can effectively provide customer service to all of your customers no matter their location. We have very strict quality control, so we guarantee that a qualified representative with your company's best interest in mind will always be available to speak with a customer.

Please browse through our website to learn more information about how The Telemanagement Group can help your business by providing you affordable teleservices that are of a higher quality than the ones offered by offshore outsourcing call centers.

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