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A Broad Range of Services

OVERVIEW  |  TELESERVICES  |  DESIGN  |  TECHNOLOGY  |  CONSULTING  |  SPECIALIZED

Inbound Call Center – Outbound Call Center – Call Center Outsourcing

The Telemanagement Group has built a service platform that integrates the latest technology, techniques and processes to meet the needs of our customers and the markets we serve by developing Multiple Channel support capabilities.

The Telemanagement Group specializes in Inbound Customer Service, Telemarketing Lead Generation, Product Sales and Market Research. This specialization allows The Telemanagement Group to develop hybrid methodologies that are supported by proprietary hardware and software, allowing our team of seasoned professionals to produce results that are higher than traditional methods. The end result is greater competency, increased productivity and, ultimately, the complete satisfaction of your customers.

Our services are positioned to be an extension of your internal marketing, sales, inbound customer service and research initiatives. We have a custom designed model that allows our team of industry experts to create inbound and outbound call center solutions that meet your exact needs. Our goals and objectives are to help you acquire, maintain and upgrade your current and prospective customers by reducing costs and ensuring your complete satisfaction.

Inbound Call Center Services

Customer Service
Customer Care
E-chat
E-Mail Management
Internet Order Procession
Catalog Order Processing
Up-Sell and Cross-Sell Services
Inbound Market Research

Outbound Call Center Services

Lead Generation
Product Sales
Customer Profiling
Market Research
Membership Renewals
Up-Sell and Cross-Sell Services
Demographic Verification
Seminar Registration



 


 

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