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A Broad Range of Services

OVERVIEW  |  TELESERVICES  |  DESIGN  |  TECHNOLOGY  |  CONSULTING  |  SPECIALIZED

The Telemanagement Group has developed an integrated platform of technologies that combine both inbound and outbound applications, allowing our team of specialists to design custom teleservices solutions for our clients.

The Telemanagement Group's technology platforms support multiple channel integrated requirements including: leading-edge customer service, e-care, e-mail management, e-chat, Web call back, skills based routing, expert agent selection, Web based predictive dialing, automatic call distribution and interactive voice recognition systems.

Complementing our telephone-based solutions are The Telemanagement Group's broadcast tools that integrate both E-mail and Faxing technologies to assist our agents initiatives by sending out targeted messages prior to a live call.

Our robust technology offerings are designed to interact with The Telemanagement Group's custom designed databases. These database systems are built to our client's exact specifications and requirements. Data analytics are utilized to determine which prospective and current customers are more likely to respond to a teleservices offer.

The Telemanagement Group's technology platforms have a double redundancy backup network structure that ensures consistent operations. The Telemanagement Group engages shared network environments that utilize fiber rings for maximum bandwidth.

Audio recordings of live phone calls including product sales, lead generation and market research initiatives can be used to evaluate call quality, agent presentations, common responses and specific issues that can be addressed to improve program performance.

Remote monitoring allows our clients to listen to calls anywhere in the United States at whatever time is convenient with their schedules. Client's can call from their offices or from the road and listen to live conversations in real time. This is a tremendous benefit that can be used to coach and develop performance on a teleservices program.

The Telemanagement Group's proprietary quality assurance system allows our management staff the ability to listen to live calls and monitor the database activity of an agent in real time. Our system measures 33 quality control attributes of an agent's ability to produce quality orientated telephone calls. Agents must maintain a 90 percent or higher quality assurance score to be in compliance.

An intense focus and high levels of energy are given to the complete satisfaction of our clients and the results that we produce for them. At The Telemanagement Group your complete satisfaction is absolutely guaranteed.
 

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